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Question: Tophat jobs take too long
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gravatar for jianwang
22 months ago by
jianwang • 0
United States
jianwang • 0 wrote:

I submitted some Tophat jobs 24 hours again, but I am still waiting. Any advice and suggestion? Thanks. -Jian

tophat • 553 views
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modified 22 months ago by Jennifer Hillman Jackson ♦ 25k • written 22 months ago by jianwang • 0

Hello - The jobs are still queued (grey in color)? The server is likely busy but I will double check. If this is not occurring at http://usegalaxy.org, please write back to clarify where you are working. Thanks, Jen

ADD REPLY • link written 22 months ago by Jennifer Hillman Jackson ♦ 25k
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gravatar for Jennifer Hillman Jackson
22 months ago by
Jennifer Hillman Jackson ♦ 25k
United States
Jennifer Hillman Jackson ♦ 25k wrote:

Hello,

The server issues that started later Friday are now resolved. More details here: https://biostar.usegalaxy.org/p/21291/#21336

Thanks for reporting the problem, Jen, Galaxy team
ADD COMMENT • link written 22 months ago by Jennifer Hillman Jackson ♦ 25k
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