"An error occurred while getting updates from the server."

Question: "An error occurred while getting updates from the server."

22 months ago by

France

rioualen • 10 wrote:

Hi,

We installed our own galaxy server locally, but are still struggling with a few things. Anyway, since yesterday we've been getting a vague error message upon logging in with our accounts :

"An error occurred while getting updates from the server. Please contact a Galaxy administrator if the problem persists. "

The behaviour is sometimes different depending on the web browser. It used to work fine on my firefox, now it doesn't anymore but it works on chromium. My colleague has different behaviour on different browsers as well...

Screencap attached.

server • 628 views

ADD COMMENT • link •

written 22 months ago by rioualen • 10

FYI, the screenshot doesn't appear.

Anyway, have a look in the galaxy logs, there's likely a traceback or some other error message in there when this occurs.

ADD REPLY • link written 22 months ago by Devon Ryan • 1.9k

Yeah I noticed, but I don't get why...

It includes this traceback:

{
  "userAgent": "Mozilla/5.0 (X11; Linux x86_64; rv:50.0) Gecko/20100101 Firefox/50.0",
  "onLine": true,
  "version": "16.10",
  "xhr": {
    "readyState": 4,
    "responseText": "{\"err_msg\": \"History is not accessible by user\", \"err_code\": 403002}",
    "responseJSON": {
      "err_msg": "History is not accessible by user",
      "err_code": 403002
    },
    "status": 403,
    "statusText": "Forbidden"
  },
  "options": {
    "parse": true,
    "keys": "type_id,element_count",
    "filters": {
      "history_content_type": "dataset_collection"
    },
    "remove": false,
    "traditional": true,
    "data": {
      "keys": "type_id,element_count",
      "order": "hid",
      "v": "dev",
      "q": [
        "history_content_type",
        "deleted",
        "purged",
        "visible"
      ],
      "qv": [
        "dataset_collection",
        "False",
        "False",
        "True"
      ]
    },
    "emulateHTTP": false,
    "emulateJSON": false,
    "textStatus": "error",
    "errorThrown": "Forbidden"
  },
  "url": "http://rsat-tagc.univ-mrs.fr:8082/galaxy/api/histories/a8539f6d9115ffe7/contents?keys=type_id%2Celement_count&order=hid&v=dev&q=history_content_type&q=deleted&q=purged&q=visible&qv=dataset_collection&qv=False&qv=False&qv=True",
  "model": [],
  "user": {
    "id": null,
    "username": "(anonymous user)",
    "total_disk_usage": 0,
    "nice_total_disk_usage": "0 bytes",
    "quota_percent": null,
    "is_admin": false
  }
}

ADD REPLY • link modified 22 months ago • written 22 months ago by rioualen • 10

I fear this will become one of those times you have to delve into the database and manually change a few fields. I'd personally start by trying to track down what's in that history and seeing who owns it. My guess is that there was a database error or something weird like that that resulted in a mismatch.

ADD REPLY • link written 22 months ago by Devon Ryan • 1.9k

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