Question: An error occurred while getting updates from the server. Please contact a Galaxy administrator if the problem persists. Details
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matthew.schiewer • 10 wrote:
Hello,
I've gotten the error listed in the post title above multiple times. Could not post the details below due to size. Thanks for your assistance.
-Matt Schiewer
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modified 4.0 years ago
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Martin Čech ♦♦ 4.9k
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4.0 years ago by
matthew.schiewer • 10
Does the problem persist? You can use gist.github.com to save the details of the error.
I am getting the same error! And also on Friday when I was trying to run a CloudMap workflow.
Can you look in the browser console for more details about the error and provide them here?
{ "agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_5) AppleWebKit/600.1.17 (KHTML, like Gecko) Version/7.1 Safari/537.85.10", "url": "https://usegalaxy.org/root?workflow_id=62b6cf09a71a9f6/api/histories/7a8a9f6685f297b0/contents", "data": "", "options": { "data": {}, "parse": true, "emulateHTTP": false, "emulateJSON": false }, "xhr": { "readyState": 4, "responseText": "{\"err_msg\": \"Uncaught exception in exposed API method:\", \"err_code\": 0}", "responseJSON": { "err_msg": "Uncaught exception in exposed API method:",Thanks, but it looks like this got truncated. Are you able to post the full thing to a service like gist or pastie.org?
Well, the error message is gone now...but I'm pretty sure that was the whole message....
How do we notify a Galaxy administrator?
In this case, you already have :)
We'll dig into this and get back to you.
Ok perfect! Thank you so much for your time and help!!
Hi Dannon! Any news about the server?
Thank you!
We found the exact error that's happening but don't have a fix for it quite yet. Out of curiosity, if you refresh the browser window completely, does everything show up as expected?
Yes it does. The error goes away and whatever step the workflow was running stays yellow and looks like its running, but then a few minutes later the error shows up again.
Hey Dannon,
Sorry to bother you again. Would you be able to give me an update about the server? I tried to run the workflow again last night and got the same error.
Thank you!