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Question: Unable to run job due to a misconfiguration of the Galaxy job running system. Please contact a site administrator.
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gravatar for miguel.hernandez-prieto
2.6 years ago by
miguel.hernandez-prieto • 0
miguel.hernandez-prieto • 0 wrote:

Hi, I am trying to run topHat and I got it working for some files but the last one failed with this message:

Unable to run job due to a misconfiguration of the Galaxy job running system. Please contact a site administrator.

Is there anyway to contact the administrators without having to go through mailing lists?

Thanks,

Mig
rna-seq • 737 views
ADD COMMENT • link •
modified 2.6 years ago by Jennifer Hillman Jackson ♦ 25k • written 2.6 years ago by miguel.hernandez-prieto • 0
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gravatar for Jennifer Hillman Jackson
2.6 years ago by
Jennifer Hillman Jackson ♦ 25k
United States
Jennifer Hillman Jackson ♦ 25k wrote:

Hello,

If working at Galaxy Main - http://usegalaxy.org

  • Please re-run the job(s) today first, as there have been some recent server configuration changes and a certain number of job failures were expected.

  • If the failures are persistent, errors produced at Galaxy Main can be submitted as a bug report. This is a private mailing list only accessible by the administrators of the instance.

Other servers may have bug reporting active or other means of support communications. This type of contact information is generally noted on the home page of the instance.

Thanks, Jen, Galaxy team
ADD COMMENT • link written 2.6 years ago by Jennifer Hillman Jackson ♦ 25k
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