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Question: FTP file transfer problem
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gravatar for miles.william.mee
3.9 years ago by
miles.william.mee • 10
Canada
miles.william.mee • 10 wrote:

I have cloud instance of galaxy running and I want to upload some fastq files to it. I'm using Filezilla for transferring them. I'm having trouble connecting to the server. I was able to connect to it at my friends house a few days ago and upload files but now...

When I try to connect to the server on my universities internet I get this error message

Status:    Connected
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is the current directory
Command:    TYPE I
Response:    200 Type set to I
Command:    PASV
Error:    Disconnected from server: ECONNABORTED - Connection aborted
Error:    Failed to retrieve directory listing

When I try to connect to the server on my home internet I get this error message

Status:    Connected
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is the current directory
Command:    TYPE I
Response:    200 Type set to I
Command:    PASV
Error:    Connection timed out
Error:    Failed to retrieve directory listing

Does anyone know whats going on here?

 

Thanks,

Miles
ftp • 1.7k views
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written 3.9 years ago by miles.william.mee • 10
2
gravatar for Enis Afgan
3.9 years ago by
Enis Afgan • 690
United States
Enis Afgan • 690 wrote:

Can you ssh into the instance (ie, ssh ubuntu@<instance IP address> and when prompted use the same password as you use to access the CloudMan console) and run the following command to make sure the FTP server is still running: ps aux | grep proftpd

You should get output similar to this: 

nobody    8126  0.0  0.0  90672  1876 ?        Ss   Jan12   0:00 proftpd: (accepting connections)

Also, can you try connecting to it from the command line with the following command: ftp <instance_ip> and providing the username and password you have registered with you cloud Galaxy instance. 

Perhaps it's the university's firewall rules that block certain ports and/or IPs. It's odd that you're seeing similar behavior from home though (you home internet is not provided by the university perhaps?).
ADD COMMENT • link written 3.9 years ago by Enis Afgan • 690
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