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Question: Repeated Error With Tophat
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gravatar for Karen Sears
6.0 years ago by
Karen Sears • 10
Karen Sears • 10 wrote:
Hello- I am trying to use Galaxy to investigate gene expression differences among datasets. The first time I used Tophat, everything worked fine and it returned a nice set of assembled transcripts. However, I have since tried to use Tophat on additional datasets (in the same format as the first), and have repeatedly received the following error message, "An error occurred running this job:Job output not returned by PBS: the output datasets were deleted while the job was running, the job was manually dequeued or there was a cluster error." Is this something that I am doing wrong, or a problem with the system? Thanks!
galaxy • 895 views
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modified 6.0 years ago by Jennifer Hillman Jackson ♦ 25k • written 6.0 years ago by Karen Sears • 10
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gravatar for Jennifer Hillman Jackson
6.0 years ago by
Jennifer Hillman Jackson ♦ 25k
United States
Jennifer Hillman Jackson ♦ 25k wrote:
Hi Karen, Very sorry to learn that you are having problems. The public Main Galaxy server was under a considerable usage load the last week or so that led to some job failures. In most circumstances, the only solution to a cluster error is a re-run. I do not see any jobs associated with this email address in the queue at this time, so I would encourage you to execute the job one more time, and if problems persist, please submit a bug report so that we can help you to troubleshoot the issue. If your Galaxy account email is different than this one, please mention that in the bug report notes, so we can be sure that this is resolved. http://wiki.galaxyproject.org/Support#Reporting_tool_errors Take care, Jen Galaxy team -- Jennifer Jackson http://galaxyproject.org
ADD COMMENT • link written 6.0 years ago by Jennifer Hillman Jackson ♦ 25k
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